Thursday, October 09, 2008

How are we doing: Return of the Comments.

Even more comments. These were all left for us during September. Keep them coming.

Comments on our Service
"Tim in IT hooked up wireless for me & showed great service."
"The lady at the help desk was so helpful! I could not find this one thing, and she helped me find it and was just so great and cheerful as well. I hope to see her around and would love for her assistance at any time!"
"Great help!"
"Librarians Rock!"
"Steve V is awesome!"
Jonathan's Response: Thanks for all these great complements. When you gave me a name, I passed the complement on to the supervisor and to the person named.

Comment: "Would it possible to get a AED (Automatic External Defibrillator) for the library?"
Jonathan's Response: We passed on your idea to the Health Center. We will see what they think.

Comment: "I would appreciate free drinks and snacks!"
Jonathan's Response: Hey, who doesn't? But you will have to wait for exam time. During the week of exams we provide free drinks and snacks during the evenings.

Comment: "When I did my undergraduate degree in the 80's, it was possible to park in the back parking lot and enter through the back door. Now that I'm disabled, it would be wonderful to park out back and enter the back door."
Jonathan's Response: You still can, just ring the bell to the right of the loading dock door and someone will let you in when that office is staffed (Mon-Fri 7:45am - 4pm.) Also, both pathways round the library are wheelchair accessible. I suggest you take the upper or left hand pathway. It leads to the ramp on to the Library loggia and from there to the front door. I am looking into improving the signs near the handicap parking spots so that your options are more obvious.

Comment:"I would love to see "Mr. Holland's Opus". The library should own it. It deals a lot with music."
Jonathan's Response: Thanks for the suggestion. We have just ordered a copy. In future you can always suggest a book or DVD for the library here.

Comment: "USB drives for 24 hour use would be a big plus!"
Jonathan's Response: We have a bunch of USB sticks available for 4-hour check out for use inside the library. We will add a few more for 24-hour checkout for use anywhere. Thanks for the suggestion.

Comments on the Bookmark Cafe:
"If possible, could the Bookmark Café be open on Fridays as well?"
"No Dr. Java?"
Jonathan's Response:
I am guessing that last one is about the same issue. I have passed these comments on to Dining Services and they will be testing some open hours on Friday over the next few weeks. This library gets kinda quiet on Friday's so we shall see how this goes, but if the demand is there, they will do it.

"I think you should put some of those brown comfortable chairs (that you have by the entry) upstairs in a quiet zone. Thanks!"
Jonathan's Response: Great minds think alike! One of our proposed unfunded capital projects this year was for exactly this. In fact I think all the furniture in Olin is showing its age and needs to be updated; with comfortable leather chairs figuring prominently in the plans on all floors. Unfortunately the key word here is "unfunded." You can rest assured that everyone will hear if we get funded for this. If you know someone who has somehow dodged the current financial meltdown in the global economy and wants to invest some money in a cool project in the library, let me know. We will gladly give them credit!

"The women's restroom by the 24 hour lab is missing its' sign! A little confusion."
Jonathan's Response: Thanks for letting us know. We have reported this and will get it replaced.

Comment: "The past three times I've visited the 3rd floor, particularly the Pillow Room for quiet study, I have had difficulty doing so with many students talking, joking and carrying on. Perhaps another plain text reminder could be posted on the wall of the Pillow Room, reiterating the quiet study policies."
Jonathan's Response: Sorry to hear that. We are preparing a poster for the Pillow Room to remind people that the 3rd floor is a quiet study floor and noise travels. In the meantime, you should always feel free to ask people to tone it down or move to another floor. If you want us to do this, just ask any staff person.

Comment: "Would it be possible to have the parking lot out back to be reserved 7am to 5pm, as its funny to see the parking lot today at 7:20 with 4 spots left and the night shift having to park across campus as midnight as there are no spots when they came 4:30."
Jonathan's Response: As everyone knows, parking is not easy on campus. I have passed this comment on to Campus Safety and they are considering it. But I have to tell you: the 4pm end to faculty/staff reserved parking is standard across campus. It will get real confusing if we just change it for one lot. Also Holt students trying to get to early evening classes need those spots as well.

Thanks to everyone. Keep those comments coming!

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