Excellent customer service like a beagle on a woodchuck.

One of the fun parts of my job is to read and respond to all the comments we receive from users. I respond to each one, then we place the comment and the response on the plasma screen outside the library and archive them on the website. I send my responses to each person who leaves an e-mail. But then the fun begins. When a user mentions a staff person or department in a positive way, we congratulate that person and often give them a pickle pin as well. This time I got to congratulate two of our student workers, Allia Alli and Steven



One user described Allia as a librarian. In my response I wrote that she was something far more impressive: a Rollins student! Here she is with Patti Haley and Pat Grall of Circulation.

Steven wins for garnering the most creative comment, he "tracked that book down like a beagle on a woodchuck." This is our new standard in customer service! Here he is with a whole bunch of us.

From Drop Box