Wednesday, October 20, 2010

Excellent customer service like a beagle on a woodchuck.

One of the fun parts of my job is to read and respond to all the comments we receive from users. I respond to each one, then we place the comment and the response on the plasma screen outside the library and archive them on the website. I send my responses to each person who leaves an e-mail. But then the fun begins. When a user mentions a staff person or department in a positive way, we congratulate that person and often give them a pickle pin as well. This time I got to congratulate two of our student workers, Allia Alli and Steven

One user described Allia as a librarian. In my response I wrote that she was something far more impressive: a Rollins student! Here she is with Patti Haley and Pat Grall of Circulation.

Steven wins for garnering the most creative comment, he "tracked that book down like a beagle on a woodchuck." This is our new standard in customer service! Here he is with a whole bunch of us.

From Drop Box


Anonymous said...

Congratulations, Allia and Steven!

katty said...

Customer service is going to be the biggest thing happening to the business world. And when more customers are satisfied, the more business the company will receive. Thumbs up for those who gave good service! They deserve free publicity..
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