Seth Godin at Gel 2006 from Gel Conference on Vimeo.
What do you think is broken? I would love to read about it in the comments.
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Here you will find various musings of Jonathan Miller, the Director of the Olin Library at Rollins College, Winter Park, FL. It is particularly aimed at the Rollins community. Don't expect anything too in-depth or scholarly, after all, it's a blog.
1 comment:
Good stuff – I particularly like the “I’m not a fish” reason for things being broken. I think that one is pretty common here – things are designed by librarians for patrons, and librarians don’t think like patrons.
However, I think fish have a responsibility to tell people how to make things for them. We got some comments in LibQual that the website wasn't to some peoples' liking. I can guarantee you that despite our many attempts to get patron feedback during the creation process, many of the people who claim our website is broken chose not to participate in our usability testing, surveys, or calls for feedback.
Consumers tend to be apathetic until it's time to complain.
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