Monday, September 24, 2007

A Strategy for Academic Libraries in the First Quarter of the 21st Century

It is rare that I enthuse about the professional literature of librarianship, except for Ranganathan. However, there is an article in the September issue of C&RL that articulates pretty much exactly what I have been thinking about, writing in this blog, and discussing with the librarians and faculty at Rollins. David W. Lewis is the Dean of the University Library at IUPUI and he has outlined an ambitious "strategy for academic libraries in the digital age or at least in its early stages." (p419)

The core of the article are five elements that Lewis contends will maintain "the library as a vibrant enterprise worthy of support from our campuses." (p.420) I will summarize them here, but I hope you go and find the article (the link above will only work for ACRL members, and our online version has not caught up with September yet -- so much for Open Access! However, it is downstairs in the paper periodicals.) It is worth reading.

  1. "Complete the migration from print to electronic collections."
  2. "Retire legacy print collections."
  3. In partnership with other campus units, "redevelop the library as the primary informal learning space on the campus."
  4. Embed library and information tools in teaching, learning, and research.
  5. Refocus collections from "purchasing materials to curating content."
Obviously, how a research university library system like the one that serves IUPUI pursues this strategy will be different than how a library like Olin at Rollins College does so. For instance , "curating content" will be a far more complex proposition at, and be more central to the mission of, IUPUI than Rollins. On the other hand, Rollins has the ability to move more quickly and in a more focused way to migrate from print to digital and to partner with others on campus. I would contend that we have already begun to make substantial progress on (1), a little progress on (2) and (5), and we are at least talking about (3) and (4.) But we have a long way to go. "We" being both the library personnel and the faculty of the College, the stakeholder groups that are most anxious about this transformation. If there is one thing I would highlight for the library personnel at Rollins to think about it is this,

"Library staff will need to recognize that they are unlikely to be doing, ten or even five years hence, the same things they are doing now." (p.430)

By "staff" I think Lewis means all library personnel. If we do truly recognize this, then we have to begin now planning for what we will, and will not, be doing five years hence and preparing ourselves for that future.

Late addition: I sent a copy of this to David Lewis. Here is part of his response, "thanks for the good words. By the way open access does work. There is a final draft version of the paper at: http://hdl.handle.net/1805/953." My rather flip comments above was more a criticism of ACRL than of OA in general. ACRL supports open access in principle, but then doesn't practice it with its own journal. IDeA, the IUPUI Digital Archive, is a good example of the content curating that Lewis advocates.

Friday, September 21, 2007

Ranganathan's Five laws

I wrote this piece for the library newsletter, OlinInfo. Since we don't print too many copies of OlinInfo I thought it might get a few more readers if I published it here. As far as I am concerned, the more people who know about Ranganathan the better.

Books that made a difference: S. R. Ranganathan’s “The Five Laws of Library Science.”

How can a book with such a boring title have changed my life?

To answer this question we have to go back to a small Christian hostel called Hephzibah House in New York City in the summer of 1989. (Why Hephzibah? Well, that is another book, specifically Isaiah 62:4.) Now, I am no Christian but if you are looking for a cheap bed in NYC this place can’t be beat. It is still there. Anyway, there I was in NYC thinking about my future. I was managing bookstores and going nowhere in Rochester, NY while my wife Bethany had found her bliss (Oops! Another book, see Joseph Campbell’s The Power of Myth) as a graduate student of modernist poetry. I had a copy of What Color is Your Parachute a book that had changed many peoples’ lives but it didn’t much help me. But it was there that I decided to become a librarian.
One of the assignments in my first course in Library School required that I read one of the classics of librarianship. Being an ornery foreigner, I didn’t want to read one of the predictable Anglo librarians – Melvil Dewey, Charles Ammi Cutter, Verner Clapp, Michael Buckland, etc. Instead I decided to hunt down an Indian mathematician and father of Indian librarianship who was just mentioned briefly in my textbook -- Shiyali Ramamrita Ranganathan and his book The Five laws of Library Science.
My professor encouraged me, relieved not to have to read another summary of Dewey’s Decimal Classification and Relativ Index. So I hunted down a 1931 edition published in India in English owned by the Buffalo and Erie County Public Library. A small book printed on cheap paper and bound in blue cloth, it felt like a visitor from the past in my hands. Opening it I found the seal of the publisher, the Madras Library Association, with their wonderful motto, “To Be Literate is to Possess the Cow of Plenty.”
The book is a strange mixture of a philosophy of librarianship and a manual of library operations, liberally sprinkled with anecdotes about libraries. The core of the book consists of Ranganathan’s five laws:

1. Books are for use.
2. Every reader his or her book.
3. Every book its reader.
4. Save the time of the reader.
5. The library is a growing organism.

I knew as I read them that I had found my bliss. Each one is so simple and yet perfectly encapsulates an aspect of my chosen career, my vocation. Nowadays we may talk of information resources instead of books, just one information format amongst many that librarians deal with, but the laws still ring true. The first law boldly states that books are for use. Not to be adored as objects, not to be preserved, untouched, but for use now and into the future. The second and third laws stress that use is not amorphous but particular. Every reader is in pursuit of a particular book and each book satisfies a particular need. The fourth is one librarians break constantly by placing barriers between the reader and the information they seek and we must constantly work to remove those barriers and save the time of the reader. Finally, we must remember that a library is not, as Nicholson Baker in Double Fold might have thought, a museum or a closed archive. It is a growing organism with information added and taken away constantly and with new services designed to meet the new needs of new users. Libraries are a product of the societies that nourish or neglect them and as those societies change so does the library.

We make progress everyday ...

This just came over the transom. I can't take any credit, Dining Services decided to do this on their own, based on increased sales and an investigation of library traffic. Next step 8 a.m. ....

Effective Monday, September 24

THE BOOKMARK CAFE WILL BE OPEN
Monday - Thursday 10 AM - 10 PM
Friday - Saturday CLOSED
Sunday - 5 PM - 10 PM

Friday, September 14, 2007

Access to Federally Funded Research

For the last few years the National Institutes of Health (NIH) has been following a policy of asking researchers to voluntarily add research articles that are published based on NIH funded research to the PubMed database. The voluntary part has resulted in just 5% of such articles being added, so they are now trying to make it mandatory. This is part of the open access movement and just one of many government actions worldwide seeking to provide public access to research. See the Wellcome Trust for one example

Some of you may know I am an ACRL Legislative Advocate and so I recently faxed the following to our Florida Senators, Nelson and Martinez.

"As you know, access to health information and health care in general is an issue of great concern to central Floridians. The opening of the medical school at UCF will help enormously in this regard. However, there is something else that you can also do to help Floridians access the latest health and scientific information.
Please support the inclusion of language put forth in the Labor/HHS Appropriations bill directing the National Institutes of health (NIH) to implement a mandatory policy ensuring free, timely access to all research articles stemming from NIH-funded research.
Floridians, and all American citizens, are entitled to open access on the Internet to the peer-reviewed scientific articles resulting from research funded by the U.S. government. Widespread access to the information contained in these articles is an essential, inseparable component of our nation's investment in science. It helps small colleges like Rollins educate the next generation of leaders. It helps research institutions like UCF develop new scientific and medical breakthroughs, and it helps all Floridians have access to the latest research to help them understand and manage their own health.
Over the more than two years since its implementation, the NIH's current voluntary policy has failed to achieve any of the agency's stated goals, attaining a deposit rate of less than 5% by individual researchers. A mandate is required to ensure deposit in NIH¹s online archive of articles describing findings of all research funded by the agency.
The Fiscal Year 2008 Labor/HHS Appropriations Bill reported out of committee contains language directing the National Institutes of Health (NIH) to change its Public Access Policy so that it requires NIH-funded researchers to deposit copies of agency-funded research articles into the National Library of Medicine¹s online archive. Please support that language.
I would appreciate knowing what action you take on this issue. Thank you for your consideration."

For more information you can go to the ALA or the the Alliance for Taxpayer Access. For the other side of the story, take a look at the Partnership for Research Integrity in Research and Medicine (PRISM.)

On a side note, you gotta love these names, "taxpayer access" "research integrity." Marketing the message is as important in influencing the governmental process as the quality of the public policy. Welcome to Washington.

Monday, September 10, 2007

Our new furniture is here!


Over the last few months the new furniture we ordered has come to the Olin library. The rocking chairs are a real hit on the loggia (more are coming and should be here for the perfect porch weather of October.) The new furniture seems to be as big a hit on the inside. I have already seen people pausing by the table of new books located on a gorgeous rug that really warms up the lobby and I have heard good things from people lounging in the comfortable leather chairs that you can see in the background of this pic.

As I have noted before, this is just a test. We want to see what spaces people use and how they use them and then use that information to help make decisions about furniture and space elesewhere in the library. I hope this is just the beginning.

Wednesday, September 05, 2007

Librarianship as a vocation

I think of librarianship (please note: not library science, librarianship implies more craft than science) as more than just a way to make money and occupy my time. It is a vocation, as in calling.
I saw an interesting example of this a while ago. Someone mentioned that love bugs were the product of a failed genetic experiment at the University of Florida. In a room full of intelligent, engaged people I and the only other librarian in the room immediately glanced at each other. We recognize a possible urban legend when we hear one. Later a quick Google search showed that this was indeed an urban legend, or perhaps "tongue in cheek lore," and I shared that with those involved. I know, very geeky of me, but I hate to spread urban legends.

This element of the vocation of librarianship -- critically appraising information, having the skills to act upon such a critical appraisal, and then communicating more accurate information to others -- should be part of a good liberal education. I think every Rollins' student should be able to critically engage with information in this way, hopefully in far more serious situations (work, politics, scholarship, consumption, etc.) than a coffee break discussion of love bugs.

Monday, August 27, 2007

We have a wiki

But I can't share it with you ....

Carolyn Carpan has returned from her sabbatical all fired up about wikis, social networking, smart phones etc. This is great, a perfect result of a sabbatical and a good example of how productive faculty status and its attendant benefits can be for both the individual and the library.

She has started a wiki for the reference librarians as place where they can share news and solutions to frequent questions. This is a great use of wiki technology that enables web content to be created and updated in a collaborative way. Since this wiki will include information about assignments and possibly information that identifies individual instructors or users, the reference librarians have decided to keep it private. This makes sense, but i just wonder how much more powerful it could be if it took advantage of the true power of social networking software and the wisdom of the crowd and was open to everyone. Students could add their own suggestions for completing assignments and could learn from each other as well as expert searchers like the librarians.

The next wiki I am thinking about is a strategic planning wiki. Stay tuned ....

Tuesday, August 07, 2007

This is my first anniversary

It is August 7th. I started this day last year. You can tell I have been here a whole year because in a recent meeting two people told me, "the honeymoon is over." Great! Not just one, but two people. Clearly they wanted to emphasize the fact....

The year has flown by. Today I am holding an ice cream social and all-staff meeting (I get the impression everyone is happy about the former, but not so happy about the latter.) I want to thank everyone for what they have accomplished in the last year and show everyone the latest draft of the strategic plan. It still needs work, but I want everyone to see what has evolved since our retreat in May and give them an opportunity to express interest in specific projects in which they may want to participate.

We will also take a look at a series of leading indicators of activity in the library that I want to keep track of in the years to come. You will notice that use of the digital library is continuing to rise, use of the print library is rising but not as fast and is a smaller proportion of library use. I think this is another indication that the digital library is the core and the print is no longer the core library collection for our users. Our services (see the decline in traditional reference and Special Collections & Archives queries for examples) need to catch up. Instruction is rising, which is good and ILL borrowing is rising. This is good as well because it shows our users are stretching us. Fill rate has dropped, which concerns me, but training and developing some relationships should help with that. ILL lending is not a leading indicator. We lend so that we can borrow and should concentrate our efforts on the former not the latter.

You will also notice that acquisitions, cataloging, budgets, etc. don't appear here. I want us to look at outputs -- and if possible outcomes -- not inputs.

Here is a list of all the library personnel has accomplished over the last year above and beyond their normal activities. This in a year when I said I would be listening and not changing stuff! I can't thank them enough, they are an impressive bunch of people.
  1. Investigation of feasibility of licensing of Web of Science/Scopus, ArtSTOR, Science, Nature, Religion Index, Fall 2006. [Subscribed to Religion Index with Fulltext, Scopus, and ArtSTOR. Science and Nature will be delayed for consideration until later.]
  2. Replacement of off-campus access software with better solution, Winter/Spring 2006-07. [EZProxy replaced OneLog March 2007]
  3. Extension of Bookmark Café hours of service and offerings, January 2007. [On target. Extended hours and offerings started 1/17/07. Spring term was a test of the new hours and offerings.]
  4. Renovation of Bib Lab. [Touch up complete. Furniture installed March 2007]
  5. Proof of Concept development for Genius Reserve website and institutional repository, Spring 2007. [Grant proposal accepted December 2006, Wenxian and students completed work on website May 2007.]
  6. Annual reviews for Mary, Jonathan, Mid-course review for Yvonne, annual reviews for all staff [Spring 2007]
  7. Investigation and selection of open URL compliant link resolver, [Digital Library Group is incorporating this into their planning. Tentative date Spring/Summer 2007]
  8. Cataloging and Acquisitions Departments merged into one Technical Services Department. Effective April 2007.
  9. Tested 24 hour access during Spring Exam period. [Need to evaluate to decide whether to continue.]
  10. Consolidate budget from four to one budget. [Jonathan has met with Bill Short, will present budget outline to Librarians Spring 2007, implement with FY’08]
  11. Upgrade to SIRSI ILS, summer 2007. [All staff expected to complete review of enhancements, Spring 2007. Upgraded early July 2007. Incorporate changes into work procedures. Late summer 2007.]
  12. IT Help Desk Moved to 2nd floor. Videos/DVDs moved to north end of 2nd, Micro moved to 1st floor.
  13. Incorporate Reference PC’s into Novell network and consolidate printing. [Summer 2007]

Thursday, August 02, 2007

Information Seeking Behavior

Mary pointed me towards a good article in the Washington Post on July 25th about changing College libraries. The reporter particularly focused on Rhodes College. Quite rightly, because they have done a really good job of their new library and have become a model for others. The article really doesn't break new ground for readers of this blog, but it ends in an interesting way.

"Working under a giant window in the new library late last spring, Rhodes student Marjorie Schwahn of Atlanta said she spends three to four hours per day at Barret.
"Everyone's around," she says. "If you have a question, you can probably find someone in your class.""

If you have a question, you can probably find someone in your class. Heaven forbid you should ask a librarian, consult the information resources surrounding you, or seek out your instructor. No, you can find someone in your class. There is twenty million well spent.

Of course, I am being too cynical. In fact studies of information seeking behavior have pretty consistently found that people -- not just students -- prefer to consult the most convenient source of information rather than the most authoritative for example. The trick for libraries is to try and make the best source the most convenient as well.

Friday, July 27, 2007

Science leaving JSTOR

Just when you think it is safe to go back in the water ...

I just wrote about the migration of journals from print to digital and that one of the major problems with this move is the issue of really long term archiving and preservation of the content. JSTOR has been a real bright spot in the midst of this whole issue, digitizing complete runs of leading journals and licensing access to libraries. But doing that in such a way that libraries felt that we could rely on those back issues being around for a long time.

Now the AAAS's Science -- the grand old man of American scientific scholarly publishing -- has decided to withdraw from JSTOR because it fits its business model to drive traffic to its own site, and only its site. Read about it here.

In the history of journal publishing (in fact publishing in general) publishers have not taken the role of archiving their content seriously. Old issues or copies are pulped and print runs are short (but copyright terms aren't) when it makes business sense. They have left preservation of back issues to libraries. Now we are supposed to believe that in the digital world they will take it seriously, when digital preservation is a far more active and therefore expensive process that print preservation.

AAAS will probably do a fine job of preserving their content. But they are setting a lousy example and it is completely unnecessary. I understand their agreement with JSTOR was non-exclusive.

Wednesday, July 25, 2007

Changing Faculty Needs Report from Ithaka

Sorry it has been so long since I posted. I have had a really busy month. Crazy really because it is the summer and I am on my own in Florida, so what keeps me so busy? Selling and buying a house, the diss. of course, strategic planning, prep. for Fall, all kinds of personnel issues. I should have learnt by now, summer is never summer ...

Anyway, that is not what I want to post about. Have you seen the new report from Ithaka, "2006 Librarian and and faculty Study"? There is a good overview of it in the July/August issue of EDUCAUSE Review.

I am not going to summarize the report, you can read it yourself. But here are some things that strike me.

According to the report, faculty see themselves as decreasingly dependent on the library to meet their teaching and research needs (figure 1) and they ask the question, "how can libraries ... strategically realign the services that support [this] function?" I think part of the answer is that we cannot. This is simply a function of the disintermediation of information retrieval that we will have to live with. But part of it is a product of digital access to licensed databases that faculty don't realise is organized and paid for by the library. We can do something about that and about how integrated we are into the scholarly and educational process. We have to build relationships at a retail level, through our liaison librarians for instance, and make it clear to faculty how we add value -- assuming that we do.

E-Books -- (figure 2) Librarians seem to be responding to student rather than faculty needs here and are leading rather than following. I expect us to reach a "tipping point" in faculty attitudes at some point in the next 5-10 years when Google Book Search and services that add value to those digital objects really take hold, and our students become the next generation of faculty.

Institutional Repositories -- (figure 3) the report's findings reflect the current groupthink that institutions are going to get a huge bang for their buck from digitalizing special collections. Like some others, I worry that libraries do not make good publishers and I also think that we often over rate our special collections -- they may be rare or unique, but that does not necessarily make them interesting and worthy of wide distribution.

From print to digital journals -- I agree with the authors of the report, "the elimination of print current issues is a fast-arriving reality" for all but the most iconic or marginal periodicals. Here, I do think we have reached a tipping point. The question we face is how to manage the transition. I am pleased to be able to say that Rollins will be hosting a workshop organized by Ithaka on Transitioning to Electronic Only Journals in November 2007 (more on that in a later post.) This workshop is designed to help librarians, faculty, and administrators think through the issues associated with this transition. Not least of which is ...

Preservation (figures 5 and 6.) According to the report, "faculty members expect librarians to find a solution to the preservation needs that they view as critically important." The authors make the very important point that, "some sort of collective action may be needed here to avoid any losses." I would put it even more strongly, collective action is absolutely necessary. Colleges like Rollins have to be able to rely on international, national, or consortial archives of electronic journals if we are to move to, and to persuade our faculty to support, all electronic access. There is already evidence that we cannot rely on research universities who are already abdicating this role as ultimate repositories as they face these same user demand and budgetary pressures. Services like LOCKSS and Portico are part of the answer here.

One final thing, in a liberal arts context, the library supports the faculty members' teaching role but not always their research. We simply do not have the resources. So faculty rely on interlibrary loan and on other relationships with libraries (their graduate school library, etc.) We can help them with services and infrastructure. Still others are working on the cutting edge in such rarefied areas that no library supports their needs. A computational biologist once told me that there were only five people whose work he needed to keep track of, they did that via e-mail. Once the work was in the library it was too old.

Monday, June 25, 2007

ALA 5 -- Lincoln, Reference, Learning Commons, and Ambassadors

Monday, and we are in the home stretch. this seems to have been a long conference and I am ready to be home. I enjoy Washington as a city, but four days of ALA is quite enough!

About Washington. I try to run every day when I am at a conference. It helps make up for the inevitable high-fat, low-fibre eating out or being fed conference diet. This morning I ran with Sue and we visited the Lincoln Memorial and reading the Gettysburg address gave me goose bumps all over again. The short declarative statements, the memorable phrases ("Four score and seven years ago,""last full measure of devotion," and "a new birth of freedom") the patterns of three ("dedicate ... consecrate ... hallow." "Little note... long remember ... never forget." And of course, "of the people, for the people, by the people." It is the greatest piece of American rhetoric ever written.

The two sessions today were the best I have participated in at this conference. The first considered the question, "Is Print Reference Dead?" As in the print reference collection. The general conclusion was that if it is not dead, it is dying and we need to move on to electronic reference. Not just librarians but also publishers. Librarians continue to buy reference works, publishers continue to publish them, it is just library users (particularly students) who are not using them. Segregating them in the Reference Collection and in the OPAC (where they tend to not even come with the same summaries, and table of contents info that many of our other books come with) makes them almost invisible to users. Publishers need to develop open standards of cross platform searching for their online reference tools (like journal publishers have done with OpenURL for instance.) Librarians need to bite the bullet, shift most print reference books to the circulating collection, spend the money on online reference, and find ways to link reference works together and with the rest of their offerings (see products like Reference Universe) and find solutions to archival, permanent access, and preservation issues (like Portico.) Finally, we need to consider the future of the reference collection as just one part of the wider discussion of the future of reference service.

The second one concerned Learning Commons. I had to leave early, but I am really interested in this idea of moving beyond the library as "box of books" into a shared space emphasizing learning, where all the various services and functions that support the educational mission of the college -- information technology, the library, tutoring services, the writing center, etc. -- all come together in one space to provide coordinated services and also collaborative and contemplative spaces, facilities, and technologies for student learning.

Now I am staffing the ALA Ambassadors' Desk here to help new ALA attendees with questions and a friendly face. Luckily the desk also has a chair and power outlet so I can get this blog written over the wireless connection the Conference provides.

Sunday, June 24, 2007

ALA 4 -- Directors, and Govt. Relations,

Today was the ACRL College Library Directors' Discussion Group, one of my favorite sessions at ALA. It is great to talk with other directors who are struggling with many of the same issues we are. Topics that came up included: Technical Services for the 21st Century, staffing (inspiring, hiring, retaining, new skills needed), the future of Reference, learning commons, and space. Unfortunately, I had to leave early because the ACRL Government Relations Committee met that same afternoon.

The Legislative Advocates program seems to have got off to a good start, with 40 + Advocates, but we agreed we needed more -- preferably one in each Congressional district. The Judiciary Committees in the House and Senate (that oversee and develop legislation in the area of intellectual property) have been otherwise occupied so there have not been too many developments in that area,but take a look at the latest ACRL legislative Agenda for details.

Saturday, June 23, 2007

ALA 3 -- federated searching, RFID, and supervision

I took in the new developments at Webfeat over breakfast. They are building on their core of federated searching to add remote access and ERMS. As you know we have gone with Serial Solutions for our initial foray into federated searching, but Webfeat remains the market leader in this area and it is interesting to see what they are doing. I am getting a real sense of convergence at this ALA. In the exhibits I visited the OCLC booth because I am interested in Worldcat Local and the beta test at the University of Washington. OCLC is thinking about this as a single interface that sits on top of your Integrated Library System (ILS, in our case think Sirsi) and it can do the same for multiple databases. I also took a look at AquaBrowser because so many people are talking about it. It is a web based search interface that sits on top of your ILS and can also do the same for multiple databases. See a pattern here.?

Bibliographic and inventory control is being decoupled from discovery and access. The former will remain with traditional ILS vendors (for now, though look for more generic database vendors to step up in this area and also for open source solutions to appear) and the latter will be dealt with by these new single interface solutions. So our job in the library becomes both simpler and more complex. Simpler because we no longer have to compromise between control and discovery in selecting just one integrated library system, and more complicated, because -- well -- we can no longer rely on just one integrated library system.

Then I caught a session on recent developments (standards, security, minturization, etc.) in RFID for libraries. This session was packed which surprised me, but this is one of those issues that libraries are very concerned about and, according to some people, are very actively implementing. RFID helps with logistics -- check in, check out, stack maintenance, and inventory control. A library really gains from economies of scale so it makes lots of sense for large consortia or systems with high circulation and many locations. It doesn't make much sense for low volume, high-touch operations like Rollins College. The start up costs are too high. I would contend that we have to move in an almost diametrically opposite direction. We need to find ways to squeeze costs out of our print operations so that we can use those resources on digital resources.

After that it was a session designed for new Technical Services supervisors. Not that I am one, but we now have one, Darla Moore, and I wanted to see if I could pick up any tips that might help her. I didn't, but I did have an idea I want to pursue when I get home. Or at least float it by the managers in the Olin Library and see what they think of it. I am wondering if a monthly supervisors' discussion group might be helpful. Over coffee we could discuss a particular issue a manager is facing in our library and solutions we might have. It would have to be very open, non-evaluative, and strictly confidential, but it might help us overcome what I am coming to think of as our "management deficit" and enable people to concentrate on the skills of management and learn from each other.

Finally it was dinner at Kanlaya Thai Cuisine with friends. John Pollitz has become Director of Libraries at UW Eau Claire and shamelessly copied my idea for a blog. Steve Ostrem has cut off his pony tail (the sixties are over!) Sue O'Dell continues to prosper at Bowdoin. It was good to see them all.

Friday, June 22, 2007

ALA 2 -- Advocacy

I spent all to day in the Advocacy Institute. The morning was a bit of a bust, but in the afternoon Stephanie Vance of Advocacy Associates, a lawyer and an ex Hill staffer led a lively and very practical workshop on lobbying Congress. I have always wondered whether I should visit, call, write or e-mail a Representative or Senator. Calling is for urgent issues, visits can really show you care, but what about e-mail versus a letter? I always thought that a letter showed more effort and therefore concern. But it turns out that since the anthrax scare of 2001 all mail to the Capitol is first sent to New Jersey where it is irradiated. This not only delays the mail, it also turns each sheet of paper brown, brittle, and leaves it with a strange smell. Vance therefore suggests e-mail or fax.

However, the particular mode of correspondence matters less than the content of your message: be specific, keep it short, and personalize it.

Thursday, June 21, 2007

ALA -- Corcoran

As with ACRL I am going to blog the 2007 ALA Annual Conference in Washington DC. I arrived today and just registered. So, with nothing substantive to write, you will have to excuse the following dyspeptic outburst!

Why is it that conference organizers always give you so much stuff? This conference is a little better than ACRL. At that one they tried to give me a great big, elaborate messenger bag with a vendor's name plastered all over it. Here they just attempted to foist a cheap nylon tote bag with the Conference logo on it on me. Honestly, why would I want either? Do they think I didn't bring a bag with me? Do they imagine I like to be instantly recognizable as a tote bag wearing, overloaded tourist/librarian? Why are they wasting my money on such things? Needless to say, I gave the bag back to the nice, but mystified, lady behind the registration counter.

Inside the bag was the obligatory badge holder. These have become more elaborate over the years. We can no longer have a simple plastic sleeve that fits the badge and no more with a choice of a simple clip or thin cord to either attach it to our clothes or hang it round our neck. Oh no, we have to have a great big sleeve, twice as big as the badge, connected to a thick blue ribbon so that I am forced to hang it round my neck. "Hang" being the operative verb. This thing is literally substantial enough to hang oneself with! Why so robust? Because lord knows we cannot miss another advertising opportunity; a vendor's name is emblazoned multiple times on the cord. Now I know where all our library subscription money goes.

The Corcoran Gallery is open late on Thursdays, so I took the opportunity to go and see their exhibition, "Modernism: Designing a New World 1914-1939" Brilliant.

Keep it simple.

The librarians got their first group look at the link resolver on Wednesday. Bill Svitavsky took us through a basic run through of how it works (take a look at any of our databases if you want to test drive it yourself. Look for the "find fulltext?" button.) We then discussed the format of various pages and wording choices etc.
Dorothy Mays did a great job of keeping us on track with keeping it simple and focused on what the technology is supposed to do: enable a user find fulltext of an article they are interested in. All library software packages come with lots of bells and whistles and the temptation is to make use of all of these options. As librarians we can all think of situations in which a particular feature may be useful for our own work with users or for one sophisticated user. The trouble is that as you add those features the screen fills up, obscures the main purpose of the page for most users, and confuses more people than it helps.

I was reminded of this when I read James Surowiecki's piece called "Feature Presentation" on the Financial Page of the May 28, 2007 issue of the New Yorker. Surowiecki makes the point that, "although consumers find overloaded gadgets unmanageable, they also find them attractive. It turns out that when we look at a new product in a store we tend to think that the more features there are, the better. It's only when we get the product home and try to use it that we realize the virtues of simplicity." (p.28)

This is another view of Christiansen's "disruptive technologies" argument. Successful corporations design products and product enhancements to meet the needs -- or requests -- of leading established consumers with whom they have a relationship. Those consumers ask for bells and whistles to enhance their sophisticated use of the product. This adds complexity and cost and thus leads to a disruptive market entrant creating a simpler, cheaper, paradigm shifting product that attracts users frustrated by the cost or complexity of the market leader. Peter Murray maintains a good blog about this

In our implementation of the link resolver we are determined to resist this and stay focussed on the needs of the majority of our users to just find the article. Our deadline is July 25th, when the Crummer School "begins" its ceaseless round of programs again. So you can judge whether we have succeeded then.

Friday, June 15, 2007

Our Strategic Plan

Earlier in the spring I told you that the library had written its mission statement. At a series of meetings in the Spring semester we developed a series of "Strategic Directions." The Library Advisory Council and the Provost had an opportunity to comment. Here they are:
  1. In partnership with the faculty and through the curriculum, educate all Rollins students – in groups and individually -- in the skills of critical thinking, research, and evaluation of information.
  2. Improve our users’ experience of the library; with exceptionally good, consistent, friendly, and professionally competent customer service to users, both online and in person.
  3. Develop, organize, and provide easy access to the best possible information resources in the most appropriate formats for the Rollins community.
  4. Find new and more effective ways to provide services and information resources beyond the library building so that the user need not come to the library, but the library services and resources are where the user needs us to be.
  5. Develop the Olin Library as a welcoming and well organized space, in the building and online, that fosters the love of learning through services, programming, and exhibits.
  6. Effectively communicate with and learn from the Rollins community and consistently use quantitative and qualitative evidence in decision making and development.
  7. Support professional development and engagement aimed at continually improving all library personnel ability to implement this plan and improve library operations.

These are all priorities for us, but they are also in priority order. Maybe in years past collections(3) would have been number one, but that now comes below our educational (1) and user (2) services. The others, particularly six and seven are aimed at helping us achieve those top priorities.

All of these are situation and time specific. We decided on these for the Olin Library, at Rollins College, in 2007 (and hopefully for a few years hence.) We fully expect to have review them and change them as conditions change.

We are now actively engaged in the next level down of our strategic plan: determining the projects, action plans, and responsibilities that actually take us over the next year (or two) in the direction we think we need to go. After that we will incorporate those items into individual people's annual goals and begin measuring progress.

In the meantime, I would love to hear your comments on these strategic directions. Are we on the right track? Wat have we missed? What is not clear?

Thursday, June 14, 2007

More from the Cornell Fine Arts Museum

Luanne McKinnon, Director of the Cornell Fine Arts Museum, has created another really interesting series of exhibits that if you are near Winter Park are worth taking a look at this summer.

"Diverse Africa" continues from the Spring with some striking examples of African sculpture. "Winslow Homer: Joys of the Day" is a wonderful exhibit of
engravings of Homer's work that were originally published in various magazines (library trivia: libraries lucky enough to have collections of original printed 19th century magazines like Harper's Weekly or Appleton's Magazine have to be very careful to make sure that these engraving are not razored out by nefarious visitors.) The sense of movement Homer was able to achieve in prints like (don't quote me on the title) "The Dance at the Music Academy" is astonishing. "15th - 20th Century European and American Painting" is perhaps my favorite because I was struck by the number of early British modernists represented. These are not the greatest art from the period (the British visual arts, like composers, are rarely the very best or most avant garde in any period, why is that?) but I enjoy them as examples of the familiar.

The Cornell really is an incredible resource for us to have on campus and we are luck to have Luanne to show it at its best.

Monday, June 11, 2007

Blogs at Rollins College

In an idle moment I was wondering what other blogs exist at Rollins. Here is a list, feel free to add any blog to this list that is created or maintained by anyone at Rollins, or is about Rollins.

These seem to reveal some interesting aspects of blogging. First, there are not all that many. A school of 3,200 FTE students and only fifteen blogs (including yours truly.) Some are more current and more active than others, some are clearly moribund, but they stick around for a long time. Only two seem to be course-related, it is clear that a number of teachers are discussing and using blogs in teaching, but not necessarily creating them (unless they are keeping them below the radar of the search engines, which is perfectly possible.) Some are corporate and institutional in nature, others are very personal. Some are well designed, visually interesting, carefully written, others are a mess. Finally, some are concerned with communication about specific time limited events others have no obvious limit.

These are in the order I found them. So thank Google.

http://www.rollins.edu/4C/blog.shtml (a short lived experiment in communication by the 4C's Committee?)
FoxBlogs (Ken Posner's test, only a test ...)
Welcome to the Wonders Blog (certainly the most visually stunning blog at Rollins.)
Rollins College Alumni Association (is this official?)
IMFourPlay (David Charles being wacky again, as only a Kiwi can.)
Economics Broadly Writ (Ben Balak and Charlie Rock are contributor to this course related blog.)
R-Journals (do these count?)
I.T. Lab Assistant Report (This is so cool! IT keeps a blog of problems in the lab, but how do I add to it?)
Morocco for the Professors (Sounds like a great trip.)
Annie Russell Theatre (As they say, Blog with Annie.)
No Hassles (the Olin Library's internal blog aimed at improving service.)
Moody Meow (a recently graduated student?)
Activism 101 (another course related blog.)
Kenneth J. Posner (Ken's personal blog.)
Rollins China Journey (Another great trip. Wenxian told me about this blog)

So that's it for now, do you know any others I can add to the list?